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Wellness and Safety

Face Masks: Personal Face Coverings

In the event of an emergency or situation that requires face masks (e.g., pandemic), residents must wear personal face coverings and modify their behavior as directed by government authorities and Housing staff. Please refer to email updates from the Housing and Residence Life staff, adhere to HPU health and safety flyers on campus, and consult with staff in the event of a health and safety crisis, emergency or pandemic.  

Fire Alarm and Fire Sprinkler Systems

Fire alarm systems, fire extinguishers and exit signs are for the protection of all residents and are to be used in case of fire. Similarly, emergency exits may only be used in an emergency. Disciplinary action and/or criminal action will be taken against a student found tampering with fire equipment, falsely setting off the alarm system, improperly using or opening emergency exits, or causing a fire.  Residents at the Waterfront Lofts must maintain an 18” clearance from the overhead fire sprinklers. Once a semester, security will make entry to residences to inspect the systems. 

Health Services

HPU students have access to on-campus health services during the fall and spring semesters. The third-party provider, SP Health Clinic, staffs the office in Aloha Tower Marketplace, Ste. 1315, and is open during published hours. Office hours will be posted online at Those participating in the program (students charged the Health Services fee and those who elect to “opt-in”) will have no co-pay at the time of visit, and health insurance is not required to be seen. 

For a list of conditions that will be evaluated as part of the program fee, and for the lab fees (if applicable), go to Other conditions or diagnosis falling outside the scope of these common illnesses will be subject to referral to an off-campus medical provider based on the clinic staff’s judgement. If you have additional questions, contact the office at (808) 544-9361. 

HPU Student Identification Cards

All students are issued a university identification card that entitles them to certain privileges on campus including access to their residential community’s entry doors and gate as well as student dining meals. Students may also secure a mobile version of their student ID ( Students are required to have their ID card in their possession while on campus and must present that card to appropriate university staff when asked to do so. ID cards must not be given to any other student or guest to provide them access to the residential community or meal plan. If your card does not properly grant access to your residential community and/or your meal plan, please contact the Office of Housing and Residence Life at or stop by the office at ATM 1314.


HLC residents receive a room key; Waterfront Lofts residents receive both room and mailbox keys; Executive Centre residents receive an apartment key, mailbox key, and elevator key fob; and Kalo Terrace residents receive an apartment key, bedroom key, mailbox key, and gate access fob at check-in, whether at the beginning of the year or if relocating during the year. Keys may not be duplicated or lent to friends or guests. Residents who lose their keys must report the loss to the Office of Housing and Residence Life within 48 hours for safety reasons. Residents are required to pay for replacing any missing, stolen or damaged keys (room: $100, mailbox: $25). If a resident conducts a room change or moves out of their room and fails to return their keys within 24 hours, the resident will be charged accordingly. 

Medical Insurance

Residents are required to provide proof of personal medical insurance throughout the duration of their housing contract. A resident’s health insurance must be valid in Hawai‘i. 

Personal Health and Wellness

In accordance with infection prevention guidelines, students should practice safe health including staying home when ill; practicing physical distancing whenever possible; practicing proper hand hygiene; avoiding touching the eyes, nose, and mouth with unwashed hands; cleaning and disinfecting frequently touched surfaces (bathrooms, kitchenette areas); and undergoing temperature checks and daily symptom questionnaires prior to going to class and work. If you are not feeling well, contact your medical provider and/or the Health Services Office (ATM 1315). Call first to avoid the risk of spreading any contagious health condition. Please consult the Student Safety Guidelines for additional guidance in the event of a health and safety crisis, emergency or pandemic. 

Protective Orders, No Contact Orders and Trespass Warnings

A protective order is a court order that prevents an individual from being in contact with another individual in specific, identified ways. A judge can issue a TRO (Temporary Restraining Order) and/or a PRO (Permanent Restraining Order); a TRO is temporary in nature with a pending court date and hearing and PROs can be in effect for as long as three years. It is important to review the order closely to determine what the judge has ordered.  Students must comply with all judge-issued orders at all times and must notify Housing and Residence Life staff and/or a campus security officer in the event that they are the subject of any TRO or PRO.  

HPU’s No Contact Order (NCO) is issued by HPU Security, Student Conduct Office, Title IX Office, or the Dean of Students Office. An NCO is an order directed by the University that states an HPU member may not have contact with a specific individual by telephone, email, text message or social media, location or through a third party. Violating this directive could result in disciplinary action. NCOs may be issued concurrently or exclusive of what may be ordered by a court (TRO or PRO). 

Trespass warnings are not protective orders, but warnings issued by the University (normally through the Security and Safety Department) to inform an individual that their presence on campus is prohibited. They are issued to an individual who has violated a law or created a nuisance on or about the property. Once issued, they can be in effect for up to one year. Ignoring the warning and entering the property subjects the person to violation of State of Hawaii trespassing law, which is classified as a petty misdemeanor. In many cases a trespass warning may be issued in conjunction with a protective order. 

All students and any of their guests/visitors who are subject to protective orders, no contact orders or trespass warnings must adhere to such orders or warnings.  Failure to abide by such orders/directives is subject to disciplinary action. 

Reporting Crimes

All members of the university community are encouraged to report any criminal activity or suspicion of criminal activity to HPU security as soon as possible at (808) 544-1400 (Aloha Tower Marketplace) or local police (911). 

Room Entry and Inspection

Room/loft entry and inspection may occur at any time at the sole discretion of university officials. During a search or inspection, all residents are obligated to comply with the directions given by Housing and Residence Life staff, administration, security, and/or the police. Residents are expected to respond honestly to all questions asked by these officials. Failure to fully cooperate during a room entry or inspection is grounds for disciplinary action, up to and including eviction, dismissal from HPU and/or referral for criminal prosecution. Room entry and inspection may be conducted under the following conditions:

  • To ensure that standards of safety and health are maintained.

  • To provide maintenance inspections or repairs.

  • To respond to an emergency.

  • To ensure the safety and well-being of residents.

  • When there is a reasonable concern that established HPU policies or local, state or federal laws are being violated, including but not limited to, possession of a dangerous or illegal item or involvement in a dangerous or illegal act within a residential building. 

If there is a reasonable concern that established HPU policies or local, state or federal laws are being violated in a residence life building, the lock on the door may be changed to prevent access to the room. If room entry and inspection are attempted in absence of the resident and the door lock is subsequently changed, the student(s) will receive notification that the room was inspected, that the lock was changed and that the resident should report directly to the Office of Housing and Residence Life. The student(s) residing in the room shall be permitted access to the room only in the company of Housing and Residence Life staff or a campus security officer. 

Housing and Residence Life staff may ask the student(s) to open closed areas including drawers, cabinets, boxes, bags, etc.; remove things from under beds, desks, other furniture or other obscured areas; empty contents of pockets in clothing, both those being worn and those in drawers or closets; and otherwise have the student(s) assist in the inspection of the room. In the event that the student refuses to cooperate in disclosing and/or demonstrating that a dangerous or illegal item is not present in the room, that refusal shall be considered a violation of university policy and the student(s) may be referred for disciplinary action, up to and including eviction, suspension, and/or dismissal. 

Furthermore, if a student refuses to cooperate with the requests of university officials, those officials still reserve the right to inspect in and around university property including drawers, cabinets, desks, closets, and other areas of university property. If the student has brought their own furniture, appliances, refrigerator or microwave into the room, the university also reserves the right to inspect these areas/types of personal property. 


HLC and Waterfront Lofts have 24-hour security. All security officers assist in enforcing university policies, including Housing and Residence Life regulations. The latter includes, but is not limited to, noise violations, disorderly conduct, alcohol violations and guest visitation privileges. HPU security can be reached at (808) 544-1400.

At the Executive Centre, building security is available for assistance and can be reached at (808) 539-3018. At Kalo Terrace, security will be onsite from midnight to 8am; otherwise, residents may contact the Kalo Terrace manager or the Kalo Terrace Resident Assistants (RAs) for onsite matters at (808) 636-6475 or the HPU Area Coordinator (Executive Centre and Kalo Terrace) at (808) 687-7034 for HPU specific assistance. Additional information will be provided at check-in.

Smoke Detectors

Smoke Detectors should ALWAYS be in working condition; tampering with or removing smoke detectors jeopardizes residents’ safety and will be subject to disciplinary action. Do not hang anything from or attach anything to any smoke detector or any resident room ceiling in the residence halls. If, at any time, you experience beeping from your smoke detector, residents are expected to report this immediately to the CA or by submitting a Maintenance Work Request through the Housing Portal ( 

Trash/Recyclable Removal

Residents are required to dispose of trash and recyclables in designated areas or as directed by the Housing and Residence Life staff. Theft or damage of provided trash or recycle bins may be charged against security deposits. 

Wildlife on Campus

Animals, such as wild boars, feral cats, and stray dogs at Hawaii Loa and feral cats at Waterfront Lofts may wander onto campus. Residents should NOT approach or feed these animals. Contact security immediately and take safety precautions.