Skip to Main Content

Business Office

The Business Office assists students in the following areas:

  • Tuition & fee charges

  • Billing and invoicing (eBill Statements, payment portal)

  • Payments and payment plans

  • Credits and refunds (Financial Aid refunds, overpayment refunds)

  • IRS Tax Form 1098-T

  • Consequences for nonpayment, including records and registration holds, late fees, collections, and more

  • Nursing and Perkins loans

Detailed information is available online at the HPU Business Office website: www.hpu.edu/business-office. 

Tuition & Fees: Under HPU’s Registration Policies and other University policies, students are responsible for paying their portion of tuition and fees, along with all other University charges and costs then due, by each term’s tuition payment deadline. If there is a difference between expected and actual financial aid, students are responsible for paying any balance on their account resulting from this difference promptly.  HPU’s Tuition and Fee Schedule (a full listing of student tuition and fee charges) is available on our website: https://www.hpu.edu/tuition.  Tuition and fees are subject to change, and this website will host the most up-to-date information.  Tuition payment deadlines are published in the Academic Calendar (https://www.hpu.edu/registrar/academic-calendar.html).  

1.       By registering for courses, students accept full responsibility to pay all tuition, fees, housing charges, meal plan charges, and other associated costs assessed as a result of registration, attendance and all University goods and services offered.  Students agree to comply with all requirements for registration, including fulfilling all financial obligations related to enrollment (https://www.hpu.edu/registrar/files/regpolicies.pdf).

2.       Failure to pay tuition and fees by the payment deadline may result in the following:  

a.        Late fees may be added to the student account, increasing the amount students owe. Students are obligated to pay late fees assessed to my account.  

b.       A financial hold may be placed on the student’s account.  A financial hold will deny access to transcripts (official and unofficial) and diplomas, and may prevent future registration, as set forth at: https://www.hpu.edu/holds.  A financial hold will not be released until payment is made.  

c.        Students may be dropped from courses and/or registration may be canceled. This may occur before or after the semester starts, and will prohibit the student’s ability to continue enrollment at the University until the account is cleared.  

d.       The student’s account may be referred (sent or forwarded) to collections. If an account is referred to collections, a third-party collections agency is authorized to contact students in order to secure payment for outstanding debt to Hawai’i Pacific University. When a student’s account is sent to collections, the student still owes the University; the debt is not forgiven or discharged.  

3.       If a student drops or withdraws from some or all of the classes for which they have registered, the student will be responsible for paying all or a portion of tuition and fees based upon the deadlines outlined in the Academic Calendar (https://www.hpu.edu/registrar/academic-calendar.html).   

4.       The University reserves the right and retains the discretion to unilaterally implement changes to course content, instructional methods, class locations, and instructors.  In particular, the institution retains the right to modify the mode of educational delivery, including in-person, hybrid, online or through whatever format or platform the university deems appropriate, and that there is no guarantee that classes, courses, activities, or any aspect of the university experience will be provided in-person, or on-campus, exclusively.  Tuition and fees will remain constant in the event of a change in delivery format regardless of reason. 

5.       The University reserves the right to alter academic programs, co- and extra-curricular activities, social events, access to University facilities, University events and the delivery of student services as necessary for any reason. These University services and programs may be modified from time to time and may be delivered remotely where the University so elects.   

6.       Changes made to the curriculum, method of delivery, programs, facilities and location do not absolve students of their financial responsibility to pay the correct amount of tuition, fees, and other associated financial obligations assessed.  The University will not refund tuition or fees in the event the university must deliver curriculum and services remotely or implement other changes to the academic program or University services, activities or events.  Student fees support institutional infrastructure, operations, and maintenance.  Like most private universities, HPU relies on tuition and fees to cover the majority of its expenses in providing educational services and prompt payment of student bills is crucial.

7.       Students are responsible for payment of financial obligations in full (the entire balance) by the tuition payment deadline, unless officially enrolled in a monthly payment plan by the payment plan enrollment deadlines. Information on payment plans and enrollment deadlines is available at https://www.hpu.edu/paymentplans.  

8.       Students will receive periodic statements (eBills) from the University by email. Statements (eBills) show account balances as of the date the statement was issued, and the account balances may change after a statement is issued. Students can view their current account balance at any time at https://my.hpu.edu. Even if a student does not receive or review their statement, the student is not absolved of financial responsibility to pay the University.  

9.       It is possible that a student may have to repay or make payment after receiving a refund from the University . If there are adjustments to a student account after the date the refund is initiated, such as new charges or financial aid adjustments, students are financially responsible for those changes even if they receive a refund and must pay the account balance.  

10.    Clerical, administrative, or technical billing errors do not absolve students of their responsibility to pay the correct amount of tuition and fees owed to the University.  

11.    If a payment made to an account is returned for any reason (such as insufficient funds or account closure), a fee may be assessed to the account. Students agree to pay any fees for returned payments that are assessed to their account.  

12.    Students authorize the University and its authorized agents (including third-party collections agencies) to communicate with them using a variety of communication methods (email, text, phone, mail, and/or social media) regarding their account balance.  Students authorize the University and its authorized agents to use automated telephone dialing equipment, artificial or pre-recorded voice or text messages, personal calls and emails, and social media communications in their efforts to contact the student. Students authorize the University and its authorized agents to contact students at their current and any future email addresses or phone numbers regarding the account balance.  

13.    Students are responsible for reading emails received to their University-provided email account timely.  

14.    Students are responsible for keeping their contact information current, including if they leave the university.  

15.    The University is not authorized to speak with a parent, family member, or other individual about a student’s account unless the student has provided prior written authorization as outlined at https://www.hpu.edu/registrar/ferpa.

16.    For questions about an account balance, how to pay, or any other question regarding financial obligations to the University, visit https://www.hpu.edu/pay to find information and resources including contact information. Email, phone, and in-person assistance is available.  

17.    Students younger than the applicable age of majority agree that the education services provided by the University are a necessity, and are  contractually obligated pursuant to the “doctrine of necessaries” and other applicable law. 

Financial Aid Refunds/Account Overpayment Refunds/Housing Deposit Refunds:  The Business Office issues three different types of student refunds:  financial aid refunds (if the student is eligible), account overpayment refunds, and housing deposit refunds. HPU also offers eRefunds to students so they can receive their refunds directly to their bank account within 3-5 business days. To learn more about these types of refunds and to sign up for eRefunds, please visit the website https://www.hpu.edu/refunds.

Hours, Location, and Contact Information: Students may contact the Business Office in-person, by phone, or by email.

  • In-Person: Waterfront Plaza Student Services Center, 500 Ala Moana Blvd., Suite 5A, Honolulu, HI 96813. Hours: 8:00 a.m. to 5:00 p.m. (HST), Monday to Friday, excluding University holidays. Hours may be restricted for making in-person payments. Cash payments are not accepted before 8:30 am or after 4:00 pm.

  • Phone: (808) 356-5272. If you reach our voicemail, leave your name, call back number, student ID, and the reason why you are calling. 

  • Email for student account questions: studentaccounts@hpu.edu. Be sure to include your name and student ID so we can locate your account information.

  • Email for financial aid refunds, Perkins or Nursing Loans questions: gfa@hpu.edu. Be sure to include your name and student ID so we can locate your account information. 

  • Mailing Address: HPU Business Office, 500 Ala Moana Blvd., Suite 6420, Honolulu, HI 96813.