Housing and Residence Life Procedures and Services
This section contains detailed information about the various Housing and Residence Life Procedures and Services that are offered at Hawai'i Pacific University.
Applications
To be considered for university housing, students must complete an online application and submit a housing application deposit via the HPU Housing Portal (hpu.edu/HousingPortal) during the published dates. If an application deposit is returned, rejected, or not honored by a bank or credit card company, students may be subject to a late fee or other penalties in accordance with Business Office policies.
Bicycle Storage
Bicycles may not be stored in any path of egress. Bikes may be stored on bike racks at ATM, HLC, and inside ATM loft units if space allows. Bikes stored anywhere else on campus will be considered abandoned and will be removed. Bicycles must be taken home at move-out; if bicycles are left behind they will be donated or disposed of according to the Abandoned Items Policy. Executive Centre and Kalo Terrace residents must store bicycles at appropriate designated locations as approved by the property managers.
Billing
The condition of your space will be assessed by Housing and Residence Life staff at move-in and move-out. Any damage done will be assessed against the Inventory and Room Condition form and billed to your student account. Common area damages will be divided among all residents and assessed to each individual student account. Charges for damages and cleaning will be determined by Housing and Residence Life and Facilities staff during the building inspections which take place after move-out.
Early Arrival
Students who have verified university business (e.g., mandatory athletic team practice, student employment) may request Early Arrival before Move-In Day by submitting the Early Arrival Request Form. Approval of early arrival requests is not guaranteed. Approved Early Arrival stays are subject to the daily rate charge for the student’s assigned room type. Charges will be assessed to the student’s HPU account.
Extended Stay
Students who have verified university business (e.g., mandatory athletic team practice, student employment, graduation responsibilities) may request an Extended Stay to remain after their Housing Agreement term ends by submitting the Extended Stay Request Form. Approval of extended stay requests is not guaranteed. Approved Extended Stays are subject to the daily rate charge for the student’s assigned room type. Charges will be assessed to the student’s HPU account.
Facilities and Damage Charges
Residents may be charged for missing keys; damages to their unit or other HPU property; cleaning and pest control beyond normal wear and tear or scheduled maintenance. Residents may also be charged for repairs, including clearing of clogged toilets, sinks and shower drains, and any damages resulting from clogged plumbing in their unit. Charges may be assessed during their stay and after final move-out. Students are notified via their HPU email of any charges assessed by Housing and Residence Life and Facilities staff. Charge amounts are posted to the student’s HPU account.
Inventory and Room Condition
The Move-In Inventory and Room Condition process tracks the condition of a space prior to and after students occupy a space. Staff will perform an initial documentation before students’ arrival, and students need to complete their own inspection via the HPU Housing Portal (hpu.edu/HousingPortal) by the published date. Students will receive the Inventory instructions and process at move-in. If students do not submit the Inventory inspection by the published deadline, they are acknowledging acceptance of the room inventory and condition as determined by the Office of Housing and Residence Life. Students will be held responsible for any damages not noted on the Inventory.
Move-In Procedures
All residents will receive detailed instructions via their HPU email address prior to Move-In Day. Residents must check in with staff and follow all staff instructions on Move-In Day. No Move-Ins will be permitted outside of the announced dates/hours without prior approval from the Office of Housing and Residence Life.
Move-Out Procedures
On the final day of occupancy, all students are required to clean and vacate their rooms/lofts by noon on the specified date. All residents will receive detailed instructions via their HPU email address, their mailbox and/or during hall meetings with their CA on proper Move-Out procedures. Residents are required to make a move-out appointment with their CA, and are subject to fines if they do not make and then keep their move-out appointment. Charges for damage or improper move-out will be assessed to the student’s HPU account. Residents must return their room/loft and mailbox keys at their move-out inspection or residents will not be considered vacated from their room. Once a student vacates a room, they will not be permitted to return to that room. Items left behind will be considered abandoned according to the Abandoned Items Policy. Students must have an approved Extended Stay request to be permitted to remain after the end of term.
Lockouts
Students’ rooms should be locked at all times, whether or not the resident is in the room. Thus, we recommend that students keep their room keys on them at all times.
In the event of a lockout, residents should attempt to contact a roommate for assistance. If a roommate is not available, please note the following support at each Housing location.
Waterfront Lofts: Call the CA on Duty phone for assistance after normal business hours or HPU security between 8am and 5pm Monday through Friday. A $10 fee will be assessed each time HPU staff lets a student into the room.
Kalo Terrace: Call the CA on Duty phone for assistance after normal business hours or Kalo Terrace Site Manager at 808-636-6475 between 8am and 5pm, Monday-Friday. A $25 fee will be assessed each time Kalo Terrace Management is required to assist a resident.
Executive Centre: Call Savio Management at 808-946-3221 between 8am and 5pm, Monday-Friday. After normal business hours, please proceed to security in the lobby level. A $25 fee will be assessed each time Savio Management or Security assist a resident.
If a room key or student ID card is lost, immediately report this to a CA, security guard, or Housing and Residence Life staff member. Room/loft and mail keys can be replaced. Students requesting replacement for stolen keys are not exempt from replacement fees. Any fees incurred for key replacement will be immediately billed to the resident’s student account. Residents who lose their ID are responsible for purchasing a new one in order to gain access to the residence hall/building.
Room/Unit Changes
Requests for bedroom/unit changes are considered after the first three weeks of the semester. All bedroom/unit changes must be approved by Housing and Residence Life staff; unauthorized bedroom/unit changes will result in a $100 (per person per incident) fine, disciplinary action and/or the resident being held responsible for any damage/cleaning fees incurred by occupants of BOTH bedrooms/units.