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Information Technology Services (ITS)

General Computer Labs: The university’s Learning Commons and the Educational Technology Center (ETC) support the general computer-related needs of all students. Students who are registered during an academic term may use the computers located at either location free of charge. Note:  Computers are also available at the Waterfront and Atherton Libraries. You are encouraged to purchase your own computer prior to the start of classes. Latest recommendations may be found in the Knowledge Base (https://help.hpu.edu) by searching “Computer Recommendations”.    Please note that Chromebooks are strongly discouraged.

The Learning Commons typically has rooms available for discussion groups and laptops to check out. Reservations are required through the Learning Commons. The ETC offers a hands-on computer classroom as well as a general lab area. A majority of workstations utilize cloud computing, running the Windows operating system. 

Students are able to virtually access the cloud and able to utilize most programs found in the labs. Macintosh computers are also available in limited numbers in the general labs. The university-approved standard load of software is available on all machines, including but not limited to Microsoft Office (MS Word, Excel, PowerPoint, and Access). 

In addition to university policies and procedures to be followed at all time on campus, all computer labs have rules and regulations to maintain an environment of learning, as well as to ensure the best use of the computer labs.  The latest rules available will be posted on-site.  At a minimum: 

  • A student must have a valid HPU student ID to use the Learning Commons. It is a violation of the university policy to use another person’s ID. Any attempt to use another student’s ID intentionally or unintentionally will result in confiscation of the ID and possible disciplinary action.

  • Any entry without an ID requires an OFFICIAL printed class schedule from the Registrar’s Office and a secondary form of identification. One printed schedule per person, per entry and all collected printed schedules will not be returned to the student.

  • No guests, smoking, vaping, sleeping, talking on a cellular phone or distracting conduct such as loud and boisterous talking are allowed.

  • No food and drinks are allowed in the labs except for designated areas marked with signage.

  • Children are permitted provided that a parent/guardian provides constant supervision and does not disrupt other students.

  • All students are required to wear footwear.

  • University equipment should not be unplugged to accommodate personal devices.

  • Devices plugged into electrical outlets should be in acceptable condition (no frayed wires, etc.) so as not cause a safety hazard.

  • Students are not allowed to open the printers to put in their own paper.

  • Double-sided printing is defaulted as part of the campus sustainability initiative.

  • The service desk staff will not page or locate individuals in Learning Commons or ETC, nor will they accept telephone calls for students. Students needing to make telephone calls must use personal or public phones.

  • A student cannot hold or occupy a station for a friend.

  • Each student is responsible for watching over their own personal items. The staff is not responsible for unattended items.

  • Assist the staff in maintaining the facility by leaving the computer station area clean, neat and the chair pushed in.

  • Defacing university property will result in immediate termination of student privileges and possible disciplinary action. 

MyHPU Portal

The MyHPU Portal is the HPU system of information and communication used by students, faculty and staff. This important service is secure and free of charge. Some of the significant features allow students to:

  • Set up and use an HPU email account from anywhere in the world.

  • View grades and order transcripts online.

  • Access semester class schedule.

  • Check on status of financial aid.

  • View tuition and fee charges, pay your balance, and sign up for a payment plan.

  • Access HPU’s Learning Management System, Blackboard.

  • Maintain a calendar of classes, university events and personal activities.

  • Access emails to receive important messages from instructors.

  • Read about campus activities, such as athletic events, student organization activities, theatre plays, music concerts, and student life programs.

  • Access emails to receive important communications from HPU offices such as Financial Aid, the Registrar, the Business Office, and more.

To access the MyHPU Portal, go to my.hpu.edu and enter your login name and password. Accounts will be set up within 24 hours of acceptance to HPU. Many students will also receive their login name in their Admissions acceptance package. 

First Time MyHPU Portal Log-In Procedure Directions:

  1.        Go to https://my.hpu.edu

  2.        Click on First Time User

  3.        Enter your username (received by Admissions communication plan)

  4.        Confirm your personal email address

  5.        Login to your personal email address, click on the set password link

  6.        Enter your preferred password

  7.        Go back to https://my.hpu.edu and login with your MyHPU username and password

If students encounter technical difficulties with MyHPU Portal, they may contact the Service Desk through the ITS Client Portal (https://hpu.edu/help), via email at help@hpu.edu, or by phone at (808) 566-2411. 

Service Desk Information

Support is available via the Information Technology Services (ITS) Client portal (https://hpu.edu/help), via email at help@hpu.edu, or by phone at (808)-566-2411.  For requests received through email and phone, the hours of operation are Monday through Friday, 8:00 am – 7 pm HST excluding university holidays.  Limited support is available Saturday through Sunday.  The ITS Client Portal Knowledge Base is available 24 hours a day.